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6 common eCommerce problems of eLearning

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We are in the last days of 2016, a year with a lot of advancements and innovations. Now, it’s time for us to sit together, see what we had gone through in 2016, especially the eLearning sector. The worldwide market share for self-paced eLearning was roughly $50 million. According to Research and Markets prediction, from 2016 to 2020, this market will grow by 17.8%, so potential market, right? However, before deciding to join in this market, let’s spend some time to consider 6 common eCommerce problems of eLearning. You will find it useful for your business.

1. LMS Typically Maps One Sale To One Enrollment

This is fine when the purchaser is the learner, they are buying themselves access to one seat on a course. However, in the corporate world, there are many different buying behaviors. For example, an administrator needs to purchase a seat on behalf of an employee. Or perhaps a Training Manager wants to purchase 50 seats on a course for a group of employees.

There is, therefore, a need for eCommerce capability that allows flexible license management. Including the ability to allocate one seat at a time. Allocate a small batch of seats to a small batch of learners. Or allocate a large number of seats to a large cohort in one fluid import, for example by uploading a CSV file of names and email addresses.

2. LMS Typically Maps One Product To One Course

Most Learning Management Systems are not capable of “bundling” courses into a single product. Course vendors often encounter the need to sell multiple courses with one simple payment as a bundled item. This need arises for discounting purposes. Its uses for offering promotions, for selling a series of courses as a package that leads to a qualification. Course vendors frequently find the lack of such capability to be an obstacle when using the built-in Learning Management System eCommerce.

3. LMS Has Overly Simple Payment Methods

Of the Learning Management Systems that have the eCommerce capability. Most offer support by one or two payment methods, typically PayPal and maybe one other payment gateway. Additionally, most Learning Management System eCommerce capability is limited to instant access upon successful payment. Does not support other payment use cases such as “Pay on Account” or “Pay by Invoice”. There is, therefore, a need for eCommerce systems that support a wide range of payment options and the ability to delay Learning Management System access until payment has been processed, e.g. by invoice.

4. LMS Has An Inappropriate Workflow When Selling Courses

To allow the sale of a course, the Learning Management System generally requires the user to create an account into the Learning Management System first. This course sale journey is the opposite of the usual eCommerce flow in which users browse a catalog of products, add them to cart and then register during the checkout flow.

There is, therefore, a need for a separate eCommerce store outside the Learning Management System where users can browse products and add them to cart before proceeding with registration. Ideally, this requires an eCommerce system that seamlessly creates an account into the Learning Management System as part of the buying process and has single sign-on (SSO) so that users arrive at the Learning Management System in a logged-in state.

5. LMS Design Is Not Aligned To The Needs Of Online Marketing

Where the Learning Management System provides its own native eCommerce, the store design is typically part and parcel of the Learning Management System interface and/or menu structure. There is rarely a separate product catalog. The design of the store areas will typically be driven by the Learning Management System design templates. These will be optimized for the needs of the learners within the Learning Management System rather than the marketing needs of a ‘normal’ eCommerce store.

There is, therefore, a need for an eCommerce storefront outside the Learning Management System which can be design-matched to an existing website. Such stores give users the impression of staying on the same website rather than being redirected to an unfamiliar eCommerce environment, which can increase shopping cart abandonment. Furthermore, a separate eCommerce store linked to the Learning Management System can use metadata and keywords in the course descriptions for SEO purposes, which is not possible within the restricted Learning Management System areas.

6. LMS Has Insufficient Integration With 3rd Party Business Applications

Companies making large volumes of course sales will be looking for integrations to Accounting and Finance systems. CRM and other 3rd party applications that demand more sales order type data than the Learning Management System typically collects.

There is, therefore, a need for eCommerce systems that can customize product data to allow the recording of internal Nominal Ledger / General Ledger type accounting codes and pass these through to a suitable system. Additionally, it is desirable that other cost codes and internal project codes may be appended to a line item for more effective business-related reporting and analytics.

Vincent
Sales Consultant Manager

Skype: live:vincent_4281
Phone/ WhatsApp: +84 868 901 261
Email: vincent@cmsmart.net

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